Mystery Shops by Training Shops puts a renter in front of your leasing team. Traffic, tours and leases can't tell you how the greeting went, whether anyone asked what the renter needed, or whether the team asked for the lease. We shop by internet, phone and in person, recorded or live, and show you exactly which behaviors to fix. Built for owners, operators, regional managers and asset managers.
Every price is per shop. Mix shop types across your portfolio, and add touchpoints when you need them.
Recorded shops are conducted where state recording law allows. Travel for in-person shops, where required, is billed at cost.
A renter calls you and your three closest competitors on the same afternoon. Your reports can't show you how the other three calls went, but that's the comparison the renter is making. We shop your community and your comp set side by side, with the same renter profile.
Tell us your communities, your comps and the shop types you want.
We confirm properties, shop types, touchpoints and timing with you.
Our shoppers contact and visit your communities as real renters would.
You get what happened, what was said, and the behaviors to coach.
We'll reply within one business day to confirm scope and scheduling.
You can also message us on Facebook or Instagram.